DELTA PMS

Privacy Policy

Effective date: 11 July 2026 · Applies to the Delta PMS tenant mobile application

This Privacy Policy explains how the Delta PMS tenant application ("the App", "we", "us") collects, uses, and protects your information. The App is provided to tenants whose tenancies are managed through the Delta Property Management System operated by Delta Real Estate. By using the App you agree to the practices described below.

1. Information we collect

We only collect information needed to provide the tenant portal service. We do not sell your data, and the App contains no advertising.

Category	Examples	Why we collect it
Account & identity	Name, email address	To authenticate you and link the App to your tenancy record
Tenancy data	Contract details, rent amounts, payment history, due dates	To show your lease and account status
Payment records	Payment amount, date, status, reference	To record and display rent payments
User content	Maintenance requests (text/photos), messages	To submit and track requests and receive announcements
Diagnostics	Crash reports, error and performance data, device/app version	To detect and fix problems and keep the App stable

Card and bank details are never collected or stored by the App. Rent payments are processed by the licensed payment gateway (KNET / bank card processor). Your card or bank credentials are entered directly on the payment provider's secure page and are not visible to, or retained by, the App.

2. How we use your information

To operate the tenant portal — contracts, payments, maintenance, and messages.
To process and confirm rent payments through the payment gateway.
To communicate with you about your tenancy.
To secure the service and diagnose technical issues.
To comply with legal and accounting obligations.

3. Who we share it with

We share information only as needed to run the service:

Delta Real Estate / your property manager — the operator of your tenancy, who manages your account.
Payment gateway (KNET / bank card processor) — to process rent payments securely.
Service providers acting on our behalf — e.g. crash and error reporting (Sentry), which process diagnostic data solely to help us maintain the App.

We do not sell your personal data or share it for advertising.

4. Data security

All data is transmitted over encrypted connections (HTTPS/TLS). Your login session is stored using the device's secure storage. Access to tenancy data is restricted to your authenticated account.

5. Data retention

We keep tenancy, payment, and account records for as long as your tenancy is active and thereafter as required for legal, tax, and accounting purposes. Diagnostic data is retained only for a limited period.

6. Your rights & account deletion

You may request access to, correction of, or deletion of your personal data. Because accounts are created and managed by your property manager, account and data deletion requests are handled on request. To make a request, email [email protected] from your registered email address. Records we are legally required to retain (e.g. financial transaction history) may be kept for the statutory period even after an account is closed.

7. Children

The App is intended for adult tenants and is not directed to children under 16.

8. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the effective date above.

9. Contact us

Delta Real Estate — Delta PMS
Email: [email protected]